We want you to be completely satisfied with your purchase from Masters Gallery. However, if for any reason you are not satisfied with your purchase, we offer hassle-free returns and exchanges.
If you receive a damaged or defective item, please contact us immediately at support@mastersgallery.com and we will arrange a replacement or refund. If the product is damaged, we may ask for a photo to help us understand the problem and make sure it doesn't happen again in the future.
If you are not satisfied with your purchase for any other reason, you may return it within 30 days of delivery for a full refund or exchange. Please note that the item must be in its original condition, unused and with all original packaging and tags. Return shipping costs will be at your expense.
To initiate a return or exchange, please contact our customer support team at support@mastersgallery.com and we will guide you through the process.
Please allow 5-7 business days for us to process your return or exchange after receiving the item. Refunds will be issued in the original form of payment.
Please note that we do not accept returns or exchanges on custom or personalized items unless there is a manufacturing defect.
If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact us. We are here to help you and ensure you are satisfied with your purchase.